FAQs
Write your company's official answers to common questions, and the AI agent answers customers from them in their own dialect.
"Where's your office?", "What documents do I need to reserve?", "Can I see the unit before deciding?". You hear these every day. Write the answer once in FAQs and the AI agent uses it with every customer, in their dialect.
Open FAQsWho can do this: owner and managers.
Add a question
Click New question
Or tap one of the Ideas to start with and write your own answer.
Pick a category
General, Payment, Installments, Documents, Legal & contracts, Viewings, Renting, Other.
Write the question and answer
Keep the answer clear and short, exactly as you want customers to hear it. The agent adapts it to the customer's dialect.
Good examples
| Question | Answer |
|---|---|
| Can I pay in installments, and over how many years? | Depends on the project; most plans start at 10% down over 6 to 8 years. We'll send you the exact plan for the unit you like. |
| What documents do I need to reserve a unit? | A copy of your national ID or passport, plus the reservation deposit. |
| Can I see the unit before deciding? | Of course. Tell us a day and time that suits you and the team will confirm the viewing. |
| How much is the deposit for renting? | Usually one month's rent as a security deposit plus the first month in advance. |
On, off and order
- Active / Stopped: the agent only uses active questions. Stopped ones stay saved but are ignored. The header shows e.g. "8 of 10 active".
- Order: Move up / Move down. The same order is used on your public page.
- Search and filter: search questions and answers, filter by category.
Keep it focused
The agent reads up to 80 active questions. If you have more, stop old ones or merge similar questions.
On your public page
If the FAQs section is on in your public page sections, active questions show there as an accordion. That section isn't included in every plan.
How it fits with the rest
FAQs are part of the agent's knowledge base, alongside your company details, working hours and catalog. To change how the agent talks (not what it knows), use Instructions.